Instead of compensating us, SIA can only cancel our flight and refund full cost to us. We made a mistake on our booking for the return flight on Nov-06 SQ-826 (depart Singapore at 01:15) and we thought it was 1:15pm. I had to do this through my phone as I was in the check in counter. The TNT website is the place to find all the information you may need on TNT global express, logistics and international mail services. • Arrived Singapore airport 3rd Feb and straight check out luggage It was broken. You will then need to fax or mail the claim form with the additional documentation needed. But this incident was a shock to them. India. Its now been 1 week, I went to doctors today to seek a checkup. A full price and service airline that can’t seat my wife and I together. 1) Plane got changed from A380 to A350 (huge difference in experience/quality of plane) And I sincerely think the management should look into the SOP of handling such cases and ensure the right person is deployed to prevent such incident from re-occurrence. I live 90 mins drive from penang. It’s not as if I’ve changed my mind, I am asking for a change of date as soon as I’ve got the email showing the incorrect return date. Of course, there is not enough money available on my card now for them to take out for another fare and Barclay card stopped the extra payment for that reason. For any Feedback / Suggestions / Complaints, please email at [email protected] or Click here. However Singapore to London was a different story we departed Singapore on 21 Dec 17 on arrival at Changi we booked in and the attendant did not even tell us where the “gold lounge” was even though on our documentation it clearly showed we were partner gold. Singapore Airlines is the national airline of Singapore, flying to more than 60 destinations on six continents. My flight bookings are done by my finance manager and I was supposed to return on Sunday. After nearly 72 hours, I rang SIA again. 3. your counter staff at Transfer F sucks…, I travelled from Jakarta to Singapore on SQ 953 on 11 June 2016 on business class. What money did they use for that ticket? There was no respite to rest elsewhere from my allocated seat. Our contract is with Singapore, so they are also at fault for their non-assistance in the matter.o also shirked. Corporate Office Ticketing Counter Now, you can directly buy tickets from our Corporate Office ticketing counter. I understand things change and this is forgivable, except this is not the service I except from the World’s Best Airline – 1. For the latest news about oneworld and its member airlines, please click here. I submitted immediately. He then told me to send this email with attached medical certificate and if approved, the charge would be $6.28 which I am happy with. I have done my part in reporting that my luggage was lost but they did not act accordingly because my luggage was forcibly opened in Rome International airport. Bad customer experience to push their problems to their customers instead of doing all to get us on time to the destination. I was assured by SIA staff that that the layover was perfectly normal and I would make my connecting flight. Response from staff was poor and I left the lounge to buy burn cream from the Chemist in the terminal. We suffered so much stress, anguish & anxiety turning our family trip into nightmare My name is Ng Kah, Krisflyer no 8932344484. AS krisflyer gold member, I am sure there are many ways you can reach me via email, sms, etc. 6) Called customer service didn’t get satisfactory resolution, only got “we’ll get back to you in 24 hours and we can’t do anything to make you feel better/compensate for your stress and loss”. I told her the return fare on that day was $652.72 and I would only pay this difference. 4) Seats got SEPARATED. For a list of frequently asked questions, please visit our extensive FAQ Page. All Rights Reserved. We have booked and paid for flights with Singapore Airlines and went on line to book and pay for our seats. she: but we have already made an annoucement Being supportive of my national airline, I would be dismayed if Singapore Airlines has not stood its grounds to confront the misnomer against what has already been put across by the CEO in times of Covid; supported with readily available communications on the airlines’ web sites. The whole experience left us angry and disappointed. • Unsuitably-packed luggage (e.g. I am very disappointed with the careless service. Again, I reported this to Singapore Airlines and was told that that can’t do anything about it anymore. He simply cancelled the reservation. Kindly look into this matter so that we dont face this issue in the future. They got to improve the service, the food and the whole attitude of the staff. Our date of travel was March 21st. Delta Customer Care InterGlobe Air Transport Ltd Podar House 10, Ground Floor Marine Drive, Sitaram D Marg Churchgate Mumbai 400 020. I can assure you that my recent experience with SIA could only have been considered satisfactory with even the wildest imagination. Also, I was informed that SQ833 should be arriving soon and it should be able to arrive to Singapore early than the midnight flight. I duly did that and emailed a copy of the medical certificate, I later rang to confirm that it was received. These are some of the issues that I seriously think that it should not happen in Singapore Airline that was highly rated as world class airline. Passengers should be notified immediately in an email with HUGE letters saying flight change and other notification/or a call should have been sent out. The program reported more than $1 billion has been spend on its design, development, installation and staff training. I am having the return booking for New Delhi with my wife on 15th of October 2016 by SQ 208-SQ402. Now I have another 60 hours plus to fly & found out this bad news, what should I do or any legal action can be taken? Initial Singapore Airlines complaints should be directed to their team directly. We arrived and depart Perth without my luggage. Hope you can understand my frustration in regard to what has happened. We were asked to enquire at transfer F. We went there and talk to a lady at the counter and the followings were exchanged: me: how come your plane just changed boarding gate without us? Each week, the airline has over 740 departures. The purse that contained goldjwellery was empty. Our aim at ConsumerBoard is to have your concerns, complaints and feedback heard and addressed through the right channel. I am super furious, i have spent over 2 hundred euro calling your incompetent customer service and everytime they keep putting me on hold till i hung up. How to file an insurance claim but we couldn’t stay overnight awaiting new departure but she didn’t want or try to help just offered to provide the hotel and she said this is the best way but it was unacceptable for us then she told us to contact the staffs at the counter. Because of this, she was unable to travel on the 21/7/2017. Singapore baggage policy is that bicycles can be included within checked in baggage at no extra charge. This horrific experience has left me no choice but to fly with another airline on my next journey. While we book tickets,we dont come across any option that states “STRICTLY VEGETARIAN”. On my most recent trip I was looking forward to experiencing Singapore Airlines through a code sharing arrangement with Virgin Australia. I would like to point out that the seat allotted to me 24F on the Delhi was torn under the screen and was a big eye sore. Singapore Co. Reg. Do you really think its funny? I was then put through to a supervisor named Sheila who was most unhelpful. What I can say is that I am very disappointed with SIA service. They want to reissue our tickets and want to charge current price again. After the first meal service, the cabin lights were dimmed but a bright fluorescent light in the nearby galley blazed its bright penetrating light over drawn curtains into the back of the plane, making sleeping difficult for many. How do I report a claim?Contact the below numbers and a representative will review your situation with you and will explain exactly what type of information we will require in order to be able to process your claim. We are therefore seeking compensation for our overnight stay at a hotel/transfers in Mumbai on the 21st December 2017. When I didn’t hear back from them even after 7 days (which was initially told to me) – I contacted Daniel Gomes back through an email yesterday, the 22nd of August 2018. If you haven’t requested a refund, but would like to do so, you can apply for a refund in My Bookings by entering your booking reference and last name. As an airline in pursuit of excellence, who considers its customers first: How will you compensate me for this fiasco of a journey? However, our return fight from HK yesterday was disappointing.SQ 891 1) the Check in was horrible. i flew out to London from Singapore on business class, my ticket was from Singapore to Dublin which was later changed to London. I have valuable stuff in my luggage and I can’t just ignore this issue like nothing happened if I don’t get my luggage back soon. I contedt to online agent name is Aunt Betty (never heard about before) By then I was in panic, and it is too late for me to change to early flight as the 7 pm has left and the midnight flight is full. 5. The breakfast meal service was akin to the rest of the experience. There were subsequent flights but there wasn’t arrangement to allocate passengers to the next flight until some passengers requested but the arrangement was messy. The plane was full, and no consideration was given to our request of check in ground staff for two aisle seats plus one. They don’t even deserve one star. I hope to get some response, from your team who will step up to take the ownership of the situation and deal with customer concerns in a much better way. I did not think that this experience could get ANY worse. This time the call centre staff said she did nor receive the medical certificate. Can I lodge a claim if Singapore Airlines has cancelled my flight?No, Travel Insurance does not cover a claim if the airline cancels the flight. I told her to please check again and finally she said the MC had come through, They tried looking for staff for assistance at the destination airport but no one was eager to help out. Upon further Interrogation about 17:00hr, the crew informed that the flight is cancelled but did not mention what was the arrangement for the passengers and await for further instruction. You created a lot of unnecessary stress for me. For many years, my dream has been to experience the world famous first class suites on an A380 flight with Singapore. Yesterday my husband and I converted our virgin points over to krisflyer miles to book an airfare with Singapore. ! They have mentioned some technical hitch that is STILL not sorted it appears. This was our first experience with Singapore Airlines and it will be the last time. Washington, D.C. 20590 You need to provide your IndianEagle booking reference number [Trip ID] to the travel specialist for processing your "flight cancellation" request. Your assistance in this matter will be greatly appreciated. I request you to step in and help me either in getting a refund or in getting the return date changed without the outrageous charges. Until finally she told me my refund had been refunded and when i ask her whether can she email me so that i can check with the bank, she put me on hold for 25 mins. Singapore Airlines is the flag carrier of Singapore and one of the world’s largest airlines. They then tried to take out money for another ticket, while they have my money that pays for both tickets available to them from my card which says the full amount pending on my card, waiting for Singapore Airways to use it. My journey with SIA caused me unnecessary stress, and inflicted unnecessary stress on my family as they had to drive to Penang twice in a 12 hour period to pick me up. But only refund 1 ticket payment. They would not read, or • Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage – No as such damage Check the status of your submitted refund request. I could not believe that SIA standard has dropped to this level. When I dropped my luggages, the guy who incharged at that time did not put Priority tags on my four luggages. A few days later when we went to the travel agent they informed us the seats were not confirmed. We were then bused to Heathrow for the 2300 flight which meant I missed a full day of meetings in Singapore. Please contact our travel specialist at 1-800-615-3969 for assistance. E mail ID : ecommerce@airindia.in. Unfortunately during the travel from Singapore to Melbourne we were told that vegetarian food was not available although it was served to some other passenger. You can find contact details for Singapore Airlines above. What do I do if I disagree with the claims decision made?Please contact the local insurance company general.claims@tataaig.com mentioned in the policy wording.5. Passengers with connecting flights was also not provided with the support and proper guide on how to arrange their connecting flight. ... Email Contacts [email protected] [email protected] Customer Service Resources. Failure to furnish such evidence within the time required shall not invalidate nor reduce any claim if you can satisfy us that it was not reasonably possible for you to give proof within such time. I could have booked instantly and travelled today but staff Rocky Gupta never gave me the chance to travel. There was a tour group 60+ that arrived ahead of us ( although we arrived 2 hours early ) The ” internet check-in counter nor the business section counter were dealing with the overflow instead sat there doing nothing with no one using the counter. I had also written to HK immigration who have also sent me the notification slip. You are about to log out from corporate booking account.Do you want to continue? We are always ready to listen to you. However I told him I should only be paying any fare difference and not other surcharges. SIA has not lived up to its well-known standards, or my envisioned standards of its customer service. And very disappointing at that. Singapore I trusted SIA, as I knew their superior service, could be trusted to get me home to Malaysia after many months. You will then need to fax or mail the claim form with the additional documentation needed. • As I do not trust the competency of your staff, I ask to check it out myself when I arrived Singapore There was no choice, the chicken noodles were not only cold, they had become an almost solid mass of starch. over-packed) – It was 22-24 KGS and it was not over packed as the allowance was 30 kgs Please refer below to the original feedback/complaint that was submitted: “This is with extreme disappointment and sadness, I wish to inform that my parents travelled from Melbourne to Kolkata (via Singapore) on Saturday, the 4th of August, 2018. Just to give you a background – this case was initially logged as a feedback on the 7th of August 2018 and was thereafter was forwarded onto the “Baggage Department in Kolkata”. Pathetic. My parents initial scheduled departure from SFO-CCU was on 11/29 via Singapore and without even taking my permission I have received an email from your Kolkata Airport Office on 06/16 stating that it has been changed to 11/30 which is not the right approach. Flight No. And if I have indeed made the error of writing the wrong date, I’m willing to pay the fare difference (if applicable). Your customer service failed to deliver: in Melbourne when you arranged for my flight to be changed with such a short layover, when you assured me irrationally that I would make my connecting flight, and finally when I arrived in Singapore, when you couldn’t even take responsibility for the debacle of a situation you had forced me into. Please do not hesitate to contact us via email if you have any questions. My husband has said that we want this sorted today and my ticket issued. to Auckland – via Frankfurt and Singapore. Singapore Airlines only notified us of our ticket including flight changes seven moths later on the 11th September 2017, and we have tried very hard to work with SIA to resolve this problem that they have caused to us. My parents want to make a layover in Singapore for 1 month and than fly from SIN-CCU on 12/30. This was the reason we chose this flight. Seriously paying HKD $42K with service like that, it’s completely unacceptable! You tire out complaining customers in the hope that they will stop. And I have not had a single formal apology from you. The food was horrible on the flight. It was inedible. We spoke to Singapore straight away and were advised it can take up to 24 hours to reach the krisflyer account. ... We take a customer-oriented approach to dealing with customer complaints. I confirmed with my family the correct arrival time, so they could meet me at Penang airport that evening. 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