Since you mentioned it worked before and the only changes made were Windows* updates, you tried rolling back to a version that worked before. HP hardware scan utility reports an IRQ fault and asks for the laptop to be senty in for repair. AX201 WIFI will auto disconnect. You can also try the quick links below to see results for most popular searches. I tried deleting the device and resyncing. Windows* may have an inbox Wi-Fi driver that came preinstalled on your system. Thank you for your help. If yes, did you make any hardware/software changes before it started to happen? Linux* Support for Intel® Wireless Adapters, IPv6 Support for Intel® Ethernet and Wireless Adapters, Identify Your Intel® Wireless Adapter and Wi-Fi Driver Version, Determine If My Computer Is Running Windows 32-bit* or 64-bit* OS. If all these steps were tested, it most likely could be a hardware issue, for further help with the hardware problems, I will highly recommend you check with your Original Equipment Manufacturer (OEM) or maybe your reseller for warranty options. In order to better assist you, please provide the following information: 1. The device is an Intel Wi-Fi 6 AX200 160MHz. // Performance varies by use, configuration and other factors. My most recent incident occurred about one week ago. If you are experiencing WiFi issues, we recommend downloading and installing the latest wirelss LAN driver from the Acer Drivers and Manuals page. Don’t have an Intel account? The idea of rolling back to previous versions is just to make sure that maybe some Windows* updates could have caused the problem, but I understand that this process can be tedious. Your username is missing. Quick Checks to Improve or Fix Wi-Fi Connection Issues, Why Hosted and Ad-Hoc Networks Are Not Working on Windows® 10, Troubleshooting Tips for Intel® Wireless Technology, Code 10 Error in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices, Power Save Polling (PSP) Causes Connection Issues with Access Points, Data Rate Won't Exceed 54 Mbps When WEP or TKIP Encryption is Configured, What to Do If You're Unable to Connect at 300 Mbps with Your 802.11n Device, Wireless Radio Cannot be Enabled from Software Due to the Hardware Switch, Using Windows® 10 Mobile Hotspot on 5 GHz Band. I recently upgraded my Wi-Fi 6 AX201 to the latest drivers 21.120.0.4. Please let me know if you need more assistance. A recall will just mean you get new hardware when I think the underlying problem is the software/drivers. Recently, in my blog post Caution with Surface Pro 7 Wi-Fi driver, I pointed out that Microsoft uses a specially modified driver for the Intel AX201 WLAN adapter. Can someone help to solve this problem so I … I will work with DELL re: warranty options. Sign In. Sign in here. Same problem this time with a HP spectre x360. Story: after about 6 months of normal operation the Wifi completely stopped working. They are very buggy and unstable - even the latest 21.120 release. But without good drivers it doesn't matter how good the hardware is. This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. So this it's actually a common problem. I HAVE NOT TRIED BLUETOOTH YET BECAUSE I HAVEN’T BEEN ABLE TO GET THE WIFI TO WORK. Thank you for posting on the Intel® communities. Driver version varies depending on the wireless adapter installed. or Use the paperclip icon to attach the report to the thread. None of those troubleshooting recommendations have resolved my problem. Intel® Wireless Adapter Supporting 802.11ac Isn't Showing Wi-Fi 6 (802.11ax) Capable Wireless Routers and Access Points When Displaying Available Networks, Support for Fast BSS Transition Roaming on Windows® 10 with Intel® Wireless Adapters, Supported Windows Operating Systems for Intel® Wireless Products, Support for Wi-Fi Protected Access 3 (WPA3) on Intel® Wireless Adapters, Support for Opportunistic Wireless Encryption (OWE) on Intel® Wireless Adapters. Do you see any error message on the Device Manager? I have spent too many hours to no avail. Driver: Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020: Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. Do you work for Intel? Once I double click on it under device status, it says: This device cannot start. Click on the menu where it says "Summary" to change to "Detailed View". The Wi-Fi drive gives me this error: "This device cannot start. Which is a real shame because it seems that the hardware is very good and the wireless feature set is right at the top. Canonical claims that Ubuntu 18.04 will get Linux Kernel 5.3 sometime next year. Intel Home. Wi-Fi 6 AX201 160MHz not working after system sleep-awake in Dell Inspiron 7391 2-in-1 laptop. Support information for Intel® Wi-Fi 6 AX201 . Please do not enter contact information. Any help you can provide, please, would be greatly appreciated! Intel wifi 6 ax201 160mhz driver not working Intel wifi 6 ax201 160mhz driver not working These types of driver can't be uninstalled ... Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6E (Gig+) Series. The attempt to quickly install an Intel driver might go wrong. S. Thank you for the information, we are still missing some important details, please provide the following: Were you able to check the previous post and get the information requested? I could not resync. For more complete information about compiler optimizations, see our Optimization Notice. Username. Power Management Settings for Intel® Wireless Adapters. Based on that, it will be better to check warranty repair/replacement options with the manufacturer in case this is a hardware issue. Were you able to have your wireless connection in a normal/expected performance before? What Are the Intel® Integrated Connectivity (CNVi) and Companion RF (CRF) Module? Do Intel® Wireless Adapters Support Master or AP Mode? SAME AS ABOVE - ITS NOT WORKING PER THE MESSAGE RECEIVED. Intel® Wireless and Bluetooth® Adapters, Software, and Drivers Supported for Windows® 10, Intel® Wi-Fi Protected Access II (WPA2) Protocol Vulnerability (INTEL-SA-00101), Find or Request Export Classifications for Intel® Wireless Adapter. Depending on the Wi-Fi driver version used, Intel® Wireless Adapters supporting 802.11ac may not show Wi-Fi 6 (802.11ax) networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 (802.11ax) capable wireless routers and access points, even at 802.11ac speeds. See Intel’s Global Human Rights Principles. About Intel® drivers. Have upgraded the drivers to the latest Intel version 21.70.0.6 (07/01/2020), and this still does not fix the problem. THE ONLY THING THAT I HAVE DONE IS THE MICROSOFT WINDOWS UPDATES. What would help everyone a lot is if Intel Support were to publish a list of known caveats with these cards and estimated timelines on when we may see updates/fixes/new drivers. Intel® Dual Band Wireless-AC 3165. It happenned during ordinary youtube watching, it seems no software updates were in progress prior to failure. If yes, please provide a screenshot. What are the symptoms of the issue? Thank you for your assistance. What do you mean by "the network adapter is not working properly"? I DID HAVE A NORMAL CONNECTION INTERMITTENTLY BUT IT HAS NOT BEEN WORKING CONSISTENTLY SINCE THE LAST WINDOWS UPDATES. Hello, I have a new computer (only 6 months old) and my wireless connection isn't working. Do I Have a DCH Compliant Intel® PROSet/Wireless Software? I don't feel that I should have to do that in order to make the computer work properly. I installed the latest intel drivers (21.90.3.2) but I'm still having the same issue. Amazon comparison: Intel Wi-Fi 6 (Gig+) Desktop Kit. I tried them again, but nothing worked. Forgot your Intel The latest wireless drivers are likely the problem, and are a complete disaster. I could not fix the problem by re-installing the latest drivers neither from Intel nor from Acer. If you purchased an original equipment manufacturer branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. 4. It doesn't come up in the Network & Internet Settings. By default, Intel® SSU will take you to the "Summary View". Ubit AX WiFi 6 Dual Band 2974 What are the symptoms of the issue? The Wi-Fi drive gives me this error: "This device cannot start. Laptop: Dell ... Downloaded the latest drivers from Intel for wireless and bluetooth and installed them. I HAVE NOT MADE ANY CONFIGURATION CHANGES OR HARDWARE OR SOFTWARE CHANGES. I have a 2 month old HP Omen 17-cb0xxx running windows 10 64 1903 The wifi adaptor no longer appears as available. THIS IS THE ORIGINAL THAT CAME PRE-INSTALLED AND I HAVE NOT MADE ANY CHANGES OR INSTALLED ANYTHING NEW. Since After the install my Bluetooth mouse stopped working. I don't think a recall will help anything, because after reading many posts here and seeing many common problems, I'm of the view that both yours and the OP's problems are unlikely to be hardware related. They do support the new Windows 10 mobile hotspot feature instead via Wi-Fi Direct: Intel® Wi-Fi 6E AX210; Intel® Wi-Fi 6 AX201; Intel® Wi-Fi 6 AX200; Intel® Wireless-AC 9560 Were you able to have your wireless connection in a normal/expected performance before? It may come back for an hour but doesn't stay. Intel® Wi-Fi 6E AX210 (Gig+) Intel® Wireless 3100 Series. I have tried uninstalling, reinstalling the driver; updated to the latest driver version (20.90.3.2)​, and read through numerous threads that discuss similar issues. What are the symptoms of the issue? Windows Software and Driver Installation Guide for Intel® Wireless Adapters, Installation Process for Intel® PROSet/Wireless Software, Silent Installation of Intel® Wi-Fi Driver 21.50.X or later for Windows* 10, Determine Which File to Download for Your Intel® Wireless Adapter, Create and Import Wireless Profiles in Windows*, Pair or Add New Bluetooth® Wireless Technology on Windows® 10 Creators Update, Installation for Intel® Wireless Bluetooth® Software, Configure Channel Bonding on Intel® Wireless Adapters, New Setup Information File (INF) support for Intel® Wireless Drivers (Driver Package Version 21.90.X or Newer), Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter, Uninstall Intel® PROSet/Wireless Software, How to Turn Wi-Fi On and Off in Windows* Operating Systems, Update Your Wi-Fi Adapter Driver and Intel® PROSet/Wireless Software, Download Software and Drivers for Intel® Wireless Bluetooth®, IT Administrator Links for Intel® Wireless Bluetooth® Software, Download Intel® PROSet/Wireless Software and Wi-Fi Drivers, IT Administrator Links for Intel® PROSet/Wireless Software, Recommended Settings for 802.11ax Connectivity, Finding the Wi-Fi Driver Only Package for Intel® Wireless Adapter, How To Delete Wi-Fi Network Profiles in Windows, Wireless Device Interference May Impact 802.11n, Improve Your 802.11n Wireless Performance, Wi-Fi Client Adapter Connection and Roaming Behavior, Advanced Intel® Wireless Adapter Settings, How to Compare Intel® Ethernet Adapters Using Product Specifications Page (ARK), Regulatory Documents for Intel® Wireless Products, Frequently Asked Questions about Intel® Wireless Adapters, Bluetooth® Pairing Vulnerability (INTEL-SA-00128), End of Cisco Compatible eXtensions (CCX) Support for Intel Wireless Adapters. I have the same PC and same Wireless Card and i have tried everything under the sun to have this working back. Frequently Asked Questions about Bluetooth® Technology, Frequently Asked Questions about Intel® Wireless Technology, Learn about Multiple-Input Multiple-Output, Which connector is used to connect the of Intel® wireless card to Wi-Fi antenna, Understanding IEEE* 802.11 Authentication and Association, Frequently Asked Questions for Enterprise and IT Administrators, Bluetooth® Advanced Audio Distribution Profile (A2DP) Profile Support for Windows® 10, Complete List of Topics for Bluetooth® Technology, FIPS 140-2 Support for Intel® Wireless Adapters, Regulatory Information Regarding Wireless Hardware Installation or Upgrade, Learn about Intel® PROSet/Wireless Software, Where to Find Material Declaration Data Sheet (MDDS) for Intel® Products, RoHS Compliance with Phthalate Restrictions for All Intel® Products, Where to Find Intel® Ethernet Controller X550 Series NVM Change Log, Green Product Label for China RoHS Conformity Assessment. In device manager next to the Intel(R) WiFi 6 AX201 160Mhz it shows an orange warning triangle. Are you having issues with Wi-Fi, Bluetooth, or both? Sorry, there are no results matching your filter criteria. 4 different wifi driver versions from Intel (on client devices) The only thing that seems to solve it was to change the Intel driver settings on each client to force the network adapter into N mode, that seems to stop the issue (but then I have slower Wi-Fi speed on every client). Earlier releases were more stable but had other nasty defects such as unable to see WPA3 SSIDs etc. YES, IT SAYS “The Intel(R) Wi-Fi 6 AX201 160MHz adapter is experiencing driver- or hardware-related problems." It looks like the Acer driver is actually a little newer than the drive on Intel's site so they are likely actively working on it. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. The error message that you receive shows that this can be either a software or hardware problem, since you mentioned you already read several threads trying different steps to get this fixed, you probably tried the following already: 2. Are you having issues with Wi-Fi, Bluetooth, or both? Driver Install Intel R Wi-Fi 6 AX201 160MHz driver for Windows 8.1 x86, or download DriverPack Solution software for automatic driver installation and update. Hello, I have a new computer (only 6 months old) and my wireless connection isn't working. Toggle Navigation. This problem has been on and off again since JAN 2020. What do you mean by "the network adapter is not working properly"? Discussion Acer Aspire 5 - Network Adapter Intel Wi-Fi 6 AX201 160Mhz will not start Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 … Using SW and FW versions that have not been validated to work together will affect performance, feature availability and system stability. 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